Privacy Policy

Last Updated: August 27, 2026

Helicon ("Helicon," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our products and services, communicate with us, or otherwise interact with Helicon.

1. Information We Collect

We may collect information in several ways depending on how you interact with Helicon.

Information You Provide to Us

We may collect information you provide directly, including:

Name
Email address
Company or business information
Account and profile information
Information submitted through forms, waitlists, or other website interactions
Communications you send to us
Information you provide when configuring or using Helicon

Information Collected Automatically

When you visit our website or use our services, we may automatically collect certain technical and usage information, such as:

IP address
Browser and device information
Operating system
Pages or features viewed
Dates and times of access
Referring pages
General usage and interaction information
Diagnostic, performance, and error information

We may use cookies and similar technologies to collect some of this information.

Information Processed on Behalf of Businesses

Businesses using Helicon may provide or connect information relating to their customers, transactions, interactions, visits, memberships, communications, and other business activity.

When Helicon processes this information on behalf of a business customer, the business generally determines why and how the information is used, and Helicon processes the information to provide its services to that business.

The privacy practices of the applicable business may also govern how that business collects and uses information about its customers.

2. How We Use Information

We may use information to:

Provide, operate, maintain, and improve Helicon
Create and manage accounts
Provide requested features and services
Process and analyze information on behalf of our business customers
Personalize and improve product experiences
Detect patterns, events, and other signals relevant to the services our customers configure
Facilitate communications and other actions configured by our customers
Respond to questions and provide support
Send service-related communications
Communicate about Helicon products, updates, and availability
Maintain the security and integrity of our systems
Detect and prevent fraud, abuse, or unauthorized activity
Diagnose technical problems and improve performance
Comply with legal obligations
Enforce our agreements and protect our rights

We may also use information for other purposes disclosed at the time it is collected.

3. How We Share Information

We may share information with third parties when reasonably necessary to operate Helicon, including:

Service Providers

We may work with companies that provide services such as:

Cloud infrastructure and hosting
Database and data storage
Email, messaging, and notification delivery
Analytics
Authentication
Security and fraud prevention
Customer support
Payment processing
Technical infrastructure

These providers may process information on our behalf in connection with the services they provide.

Business Customers

When an individual interacts with a business that uses Helicon, information and activity generated through Helicon may be made available to that business in accordance with the services it uses.

Legal and Safety Reasons

We may disclose information if we reasonably believe doing so is necessary to:

Comply with applicable law, regulation, legal process, or governmental request
Protect the rights, property, or safety of Helicon, our users, our customers, or others
Detect, investigate, or prevent fraud, security incidents, or unlawful activity
Enforce our agreements or policies

Business Transactions

If Helicon is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

4. Customer Data

Businesses may connect third-party services or provide data to Helicon in order to use the platform.

Our business customers remain responsible for ensuring that they have the appropriate rights and permissions to provide information to Helicon and to use Helicon in accordance with applicable laws.

Where Helicon processes personal information on behalf of a business customer, requests relating to that information may need to be directed to the business with which the individual has a relationship.

5. Data Retention

We retain information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.

Retention periods may vary depending on the type of information, how it is used, contractual requirements, and applicable law.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Similar Technologies

Helicon and service providers acting on our behalf may use cookies and similar technologies to operate the website and services, remember preferences, understand usage, improve performance, and maintain security.

Depending on where you live, you may have choices regarding certain cookies or similar technologies.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request a copy of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent

These rights may be subject to exceptions and limitations under applicable law.

If Helicon processes your information solely on behalf of one of our business customers, we may direct your request to that business.

9. Communications

If you sign up to receive updates or other marketing communications from Helicon, you may opt out of those communications using the unsubscribe mechanism provided in the message or by contacting us.

We may still send non-promotional communications when necessary to operate our services or administer an account.

10. Third-Party Services

Our website and services may contain links to or integrate with third-party websites, platforms, and services.

Helicon is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.

11. Children's Privacy

Helicon's services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to address it.

12. International Data Transfers

Information may be processed and stored in countries other than the country in which it was originally collected. Where required by applicable law, we take appropriate measures relating to international transfers of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this policy. If required by applicable law, we may provide additional notice of material changes.

Your continued use of Helicon following an update is subject to the revised Privacy Policy, to the extent permitted by law.

14. Contact Us

If you have questions or requests relating to this Privacy Policy or Helicon's privacy practices, you can contact us through the contact information provided on our website.